Confirmed Cases
World
18539385
India
1908254
Active Cases
World
17838751
India
586244
Recovered Cases
World
11134084
India
1282215
Death Cases
World
700634
India
39795
[World source] [India source]

We at ITILITE would like to personally advise all travelers to remain at home, and avoid all business travel unless it is absolutely essential. At this time, there is nothing more important to us than the health and wellbeing of you, and your family.

However, if you do have essential travel planned, then we assure you that we are right here at every step of the way. ITILITE takes your safety very seriously, and we are working to ensure you are taken care of while you are away from home.

What is ITILITE doing for your essential business travel?

Latest Travel Update

Travel Guidelines

The Indian Government has published a set of guidelines that need to be followed by all passengers:

Guidelines for domestic travel in India (air/train/inter-state bus travel)

Guidelines for International arrivals into India

State wise travel advisories & Quarantine rules for interstate travel within India

Rules and regulations to be followed by passengers at the airport and in the aircraft

Airline travel within India:

Domestic civil aviation operations will recommence in India in a calibrated manner from 25th May 2020 as confirmed by the Civil Aviation Minister.

Airline bookings will start from 21st May 2020.

Mandatory guidelines for airline travel within India:

Do's

Don'ts

Please note that for all bookings, especially for "Book for Others", done via the ITILITE platform, it is mandatory to provide the phone number and email address of the actual passenger and not of the travel desk/travel admin so that notification of flight delays, cancellations, last minute emergency updates will then be sent directly to the passengers by the airline.

Train travel within India

Indian Railways plans to gradually restart passenger train operations from 12th May, 2020, initially with 15 pairs of trains (30 return journeys). These trains will be run as special trains from New Delhi Station connecting Dibrugarh, Agartala, Howrah, Patna, Bilaspur, Ranchi, Bhubaneswar, Secunderabad, Bengaluru, Chennai, Thiruvananthapuram, Madgaon, Mumbai Central, Ahmedabad and Jammu Tawi.

It is mandatory to have Aarogya Setu app in your mobile before travel. Please download the one, if you have not downloaded yet.

All Passenger to kindly note that on arrival at their destination, the traveling passengers will have to adhere to such health protocols as are prescribed by the destination State/UT.

For trains cancelled till 17th May 2020 by Indian Railways, full refund will be provided automatically by IRCTC. Users need not cancel their e-tickets. Full fare will be credited back into users accounts from which payment was made.

Please note, as per irctc:

Indian Railway Policies are subject to change. Please click here for more details.

Travel Bans and Restrictions

India

Nations across the world have imposed travel restrictions to curb the spread of coronavirus.The Government of India has placed a ban on all domestic and international flights until 11.59 PM on 17th May 2020, according to the DGCA (Directorate General of Civil Aviation). If you are an Indian national currently abroad, you will not be able to enter India. On 19th April 2020, DGCA has issued a circular stating “All airlines are hereby directed to refrain from booking tickets.Further, the airlines may note that they shall be given sufficient notice and time for restarting operations.”

Rest of the world

Nations across the world have imposed travel restrictions to curb the spread of the coronavirus. To get the current list of countries restricting travel click here.

FAQ

How can I stay safe when travelling?

Avoid travelling unless absolutely necessary. In case you need to travel, wash your hands regularly with soap and water or an alcohol-based hand gel, avoid touching eyes, nose and mouth and stay at least a metre away from anyone who is coughing or sneezing.Avoid crowded places and public transport.

I want to cancel my travel plans. How do I do this and can I get a refund?

To cancel or reschedule your travel, raise a cancellation or reschedule request for the trip on the platform. We will help you in cancelling/rescheduling your itinerary.

Refund is subject to the cancellation policy of the airline. You can check the cancellation policy or reach out to us for more information.To check airline policies click here.

My flight has been cancelled. How do I get a refund?

Reach out to us at support@itilite.com. We wll try to help you with the refund as per the airlines' cancellation policy . Some airlines have been offering refunds(in the form of travel credit or cash)against flight cancellation due to Covid-19. You can read more about refund rules here.

What is ITILITE doing for your essential business travel?

However, if you do have essential travel planned, then we assure you that we are right here at every step of the way. ITILITE takes your safety very seriously, and we are working to ensure you are taken care of while you are away from home.

Some of the measures we have taken to help you to safeguard your health are:

Tagging hotels as Safe ++:

We are now following a process to identify the hotels that comply with the guidelines set by the WHO and the Ministry of Tourism, scoring each property's compliance and tagging them on the platform as a “Safe ++” hotel. This tag will be given to those who showcase more than 90% compliance.For more information click here.

Destination based warning:

While traveling to remote locations, if the area your employees are planning to visit has a high number of reported COVID19 cases, we will warn them at the time of confirming their booking, and advise that they need to take precautions if they still want to travel to their selected destination. We are referring to reputed crowdsourced databases like covid19india.org and Johns Hopkins University’s global COVID19 tracker to source this information. We have also linked government guidelines on traveler safety in case travel to a risky destination is unavoidable.

Updates via the platform:

On our platform, we are providing regular travel advisories, as well as updates from various domestic airlines on how they are planning to resume services and the restriction that they might have, as available officially from the airlines. Travelers can rest assured that if the information has come to you from ITILITE, it is a confirmed, official update.

Apart from this, the ITILITE team is working on several other features and measures that will assure your employees and team members are as safe as possible when traveling on business. For any support needed, do write to us covid19support@itilite.com or at +91 95130 71160, we are operating 24/7

There are a number of measures we have taken to help you to safeguard your health to the fullest, one of which is tagging hotels that meet our safety criteria as 'safe ++'. You can get more information about our measures here.

Airline Policies

Airline Policies are subject to change.Please check the airline websites for the latest updates.

All flights from/to/within India are suspended for travel from 25th March 2020 till 25th May 2020.

AirAsia

Applicable on bookings with initial booking date on or before 23rd March 2020, with departure between 15th April 2020 and 31st May 2020.

Cancellation Policy:

  1. You are eligible for a credit shell for full amount which will be valid for 1 year.

Reschedule Policy:

  1. You can reschedule your bookings on the airline chat box, without any date-change charges, on the same route, with initial booking dates on or before 23rd March 2020, for initial travel till 31st May 2020. Only fare difference will apply.Changes can be made multiple times.
  2. Applicable on AirAsia Domestic flights carrier code: I5. 
  3. New travel date before 31st October 2020
  4. For changes to a new travel dates beyond 31st October 2020, standard terms and conditions will apply.

For more information about Air Asia's covid 19 response.Click here

Air India

PLEASE NOTE:

Cancellation Policy:

1.You can cancel your flight and keep your booking open to book future travel without reissuance charges (fare in difference, if any, will apply, at the time of reissuance).

2.This is applicable on bookings with initial travel dates between 23rd March 2020 and 25th May 2020.

Reschedule policy:

1.You can reschedule your booking, without route/date-change charges. Only fare difference will apply.

2.This is applicable on bookings with initial travel dates between 23rd March 2020 and 25th May 2020.

Ticket validity:

Remaining validity of the ticket at the time of change New travel date
Less than 6 months validity Till 30th September 2020
More than 6 months validity Till 31st March 2021

PLEASE NOTE: No-show charges will be waived off. In case, passenger has used the benefit of any waiver for a free date-change and due to some reasons, there is no operations on the new date also, the passenger will be eligible to avail the benefit of the waiver again.

For more information about Air India's covid 19 response.Click here

Go Air

PLEASE NOTE:
All flights are suspended for travel from 25th March 2020 till 25th May 2020. For your travel between these dates, your ticket amount will be protected and you can reschedule your travel without any date-change charges, for up to 1 year from the initial travel date.

Cancellation Policy:

  1. No refunds are permitted by the airline, at the moment.

Reschedule Policy:

Applicable for existing and new bookings, with initial travel date between 19th March 2020 and 25th May 2020:

If you don’t show up for your flight, your PNR will be protected which you can use to reschedule with the following conditions:

  1. You can reschedule your travel, without any date-change charges. Only fare difference will apply.
  2. New travel date between 4th May 2020 and 31st December 2020.
  3. New tickets will be issued for the same traveler, for GoAir flights only.

Time Limit: Up to 14 days prior to departure.

For more information about Go Air's covid 19 response.Click here

Indigo

PLEASE NOTE: All flights are suspended for travel from 25th March 2020 till 25th May 2020.

Reschedule Policy:

If your initial travel date is between 15th April 2020 and 25th May 2020, your ticket amount will be automatically maintained in a credit shell, for your future travel. You can use it to make a booking within 1 year from date of issuance (for the same passenger). You may visit the airline website (www.goindigo.in) for the same.

Initial Travel Date before 25th May 2020

New Travel Dates Within 1 year from the date of issuance

One change is permitted

Cancellation Policy:

If you were booked to travel before 14th April 2020, your ticket amount will be automatically maintained in a credit shell, valid for use within 1 year from date of issuance (for the same passenger).

For more information about Indigo's covid 19 response.Click here

Spice Jet

PLEASE NOTE:
All flights are suspended for travel from 25th March 2020 till 25th May 2020. For your travel between these dates, your ticket amount will be maintained in a credit shell, which you can use to make a new booking, for travel till 28th February 2021 (for the same passenger).

Cancellation Policy:

  1. No refunds are permitted by the airline, at the moment.

Reschedule Policy:

  1. You can reschedule your travel, without any date change charges, for existing and new bookings with initial travel date till 31st May 2020. Fare difference will apply.
  2. New travel date till 30th September 2020

For more information about SpiceJet's covid 19 response.Click here

Trujet

PLEASE NOTE:
All flights are suspended for travel from 25th March 2020 till 25th May 2020. For your travel between these dates, you are eligible for a full refund.

For more information about Trujet's covid 19 response.Click here

Vistara

PLEASE NOTE: All flights are suspended for travel from 25th March 2020 till 25th May 2020. Your PNR will be extended till 31st December 2020.  

Reschedule Policy: Allowed with no date-change charges. Only fare difference will apply.

Initial Booking Date: On or before 14th April 2020

Initial Travel Date: Travel commencing on or before 31st May 2020

New Travel Date: Till 31st December 2020

Cancellation Policy: If you wish to cancel your booking, fare rules will apply.

For more information about Air Vistara's covid 19 response.Click here

Air Asia

For bookings with initial booking date on or before 23rd March 2020, with initial travel date till 31st May 2020

Cancellation Policy:

  1. You are eligible for a credit shell for full amount which will be valid for 1 year.

Reschedule Policy:

  1. You can reschedule your bookings without any date-change charges & fare difference on the same route unlimited number of times through the airline chat box.
  2. Applicable on AirAsia International flights with carrier codes: AK, FD & D7.
  3. New travel date before 31st October 2020
  4. For changes to a new travel dates beyond 31st October 2020, standard terms and conditions will apply.

For more information about Air Asia's covid 19 response.Click here

Air Newzealand

Cancellation Policy:

1.For International bookings made up to 31st March 2020, if your travel is to a country covered by the latest New Zealand Government travel restrictions, you can apply for a full refund of the value of your ticket, or alternatively you can choose to hold your ticket in credit for 12 months from the date of issue.

For International bookings made after 31st March 2020,if you no longer wish to travel, normal refund rules would apply in case you need a cash refund. Alternatively, you can also opt for a travel voucher valid for 12 months from the date of issue.

For the travel voucher issued, you can rebook your travel before the voucher expires. No restriction of 12 months will apply on the new travel dates.

Reschedule Policy:1.You can reschedule your travel, without any date-change penalty charges, for any existing long-haul bookings made before 4th March 2020, with initial travel date before 1st July 2020. Only fare difference will apply.

For any new international flights booked between 5th March to 31st March, one change is allowed without any date-change charges. Only fare difference will apply.

For more information about Air Newzealand's covid 19 response.Click here

Air Canada

Cancellation Policy:

1.Refund will be applicable as per the fare rules.

Reschedule Policy:

1.You can reschedule your travel, without any date-change charges. Only fare difference will apply.

2.New travel date must be by 30th April 2021.

3.You can also choose to travel to/from an alternate Air Canada destination within your ticket, without any route-change charges. Only fare difference will apply

For more information about Air Canada's covid 19 response.Click here

Alitalia

Applicable for initial booking date on or before 3rd April 2020, with initial travel dates between 23rd February 2020 and 31st May 2020.

Cancellation Policy:

1.You are eligible for a full refund, wherever the flight is not operational.

2.You also have an option of obtaining travel vouchers of the same amount as your ticket, which can be used to travel within one year from date of issuance of voucher.

Reschedule Policy:

1.For rescheduling your bookings, date-change fees will be waived off. Only fare difference will apply.

2.New travel date till 31st December 2020, with tickets being issued till 31st May 2020 only.

For more information about alitalia's covid 19 response.Click here

Air France

Cancellation Policy

  1. You are eligible for a full refund, if the flight is cancelled by the airline.

Reschedule Policy

Applicable for tickets with initial scheduled departure till 31st May 2020 with the following conditions:

  1. You can reschedule your booking without any date-change charges.
  2. New travel date till 30th November 2020.
  3. Only fare difference will apply.
  4. Issued travel voucher will be valid for 1 year from the date of issue, which can be used towards purchase of a new ticket.

For more information about Air France's covid 19 response.Click here

Air Seychelles

Cancellation Policy:

1.If you wish to cancel your booking, fare rules will apply.

Reschedule Policy:

1.You can reschedule your booking, without any date-change charges, with initial travel dates till 29th March 2020,Only fare difference will apply

For more information about Air Seychelles's covid 19 response.Click here

Air India

PLEASE NOTE:

Cancellation Policy:

1.You can cancel your flight and keep your booking open to book future travel without reissuance charges (fare in difference, if any, will apply, at the time of reissuance).

2.This is applicable on bookings with initial travel dates between 23rd March 2020 and 25th May 2020.

Reschedule policy:

1.You can reschedule your booking, without route/date-change charges. Only fare difference will apply.

2.This is applicable on bookings with initial travel dates between 23rd March 2020 and 25th May 2020.

Ticket validity:

Remaining validity of the ticket at the time of change New travel date
Less than 6 months validity Till 30th September 2020
More than 6 months validity Till 31st March 2021

PLEASE NOTE: No-show charges will be waived off. In case, passenger has used the benefit of any waiver for a free date-change and due to some reasons, there is no operations on the new date also, the passenger will be eligible to avail the benefit of the waiver again.

For more information about Air India's covid 19 response.Click here

Air China

Cancellation Policy:

1.If you cancel your booking, you are eligible for a refund without any cancellation penalty, during the validity period of the ticket

Reschedule Policy:

1.You can reschedule your travel, without any date-change penalty charges, for initial travel dates before 30th June 2020. Only fare difference will apply.

2.One change will be permitted

3.New travel date after 1st July 2020.

For more information about Air China's covid 19 response.Click here

Air Arabia

Cancellation Policy:

If you cancel your booking, cancellation charges will apply as per the cancellation policy shared at the time of booking.

Reschedule Policy

1.You can reschedule your booking for initial booking date on or before till 31st March 2020, with no date-change charges. Only fare difference will apply.

2.New travel date on or before 31st December 2020

3.Time limit: At least 72 hours before departure

For more information about Air Arabia's covid 19 response.Click here

American Airlines

Applicable for tickets issued on or before 31st May 2020, with impacted travel dates between 1st March 2020 and 31st September 2020.

Cancellation Policy:

  1. You are eligible for a full refund, in case the flight is not operational.  

Reschedule Policy: 

  1. You can reschedule your booking without date-change charges, with new travel date as before 31st December 2020 or 12 months from the original ticket date, whichever is earlier. Only fare difference will apply.
  2. Re-routing is also permitted.
  3. Return date can be flexible, and can be changed as per the passenger’s request.

PLEASE NOTE: For changes after 31st December 2020, waiver does not apply.

For more information about American Airline's covid 19 response.Click here

Air Astana

Cancellation Policy:

  1. You are eligible for a full refund, if the flight is cancelled by the airline.

Reschedule Policy:

  1. You can reschedule your travel, without any date-change charges, for both domestic and international existing bookings, with initial travel starting before 31st December 2020. Fare difference will apply.
  2. One change is permitted
  3. Re-routing also permitted.
  4. Changes must be made before 31st May 2020, and not later than 48 hours before initial departure date.

For more information about Air Astana's covid 19 response.Click here

British Airways

Applicable for tickets with initial booking dates on or before 13th March 2020, and initial travel dates between 3rd March 2020 and 31st May 2020.

Cancellation Policy:

  1. You are eligible for a full refund if the flight is not operational.

Reschedule Policy:

  1. For rescheduling your bookings, date-change fees will be waived off. Fare difference will apply.
  2. New travel date: Journey to be completed within 12 months of the initial departure date.

For more information about BritishAirway's covid 19 response.Click here

Cathy Pacific

Cancellation Policy:

  1. You are eligible for a full refund if the flight is not operational.

Reschedule Policy:

  1. For rescheduling your bookings, date-change fees will be waived off. Fare difference will apply.
  2. New travel date up to 10th December 2020.
  3. For all new tickets issued between 9th March 2020 to 20th April 2020, you can make unlimited changes to your booking,travel must be compllted on or before 20th Febuary 2020

For more information about Cathypacafic's covid 19 response.Click here

China Eastern

  1. You can apply for a refund within the validity period of the tickets, without any penalty charges.
  2. MU/781 tickets (including mileage award tickets) booked on or before 28th January 2020, meeting the above criteria, may be refunded in accordance with the involuntary refund regulations, without any penalties charged. 
  3. Applicable for tickets booked on or before 28th January 2020, as long as you cancel the reservation or apply for a refund before the flight departs.
  4. The refund can be processed in accordance with the involuntary regulations during the validity period of the ticket.
  5. The refund fee is waived off for travel involving actual flights operated by China Eastern Airlines, Shanghai Airlines including code share flights with MU or FM flights numbers.

For more information about China Eastern's covid 19 response.Click here

China Southern

Applicable for to/from Wuhan (including transit flights), with initial booking date on or before 31st January 2020, for initial travel date between 1st January 2020 and 29th March 2020.

Cancellation Policy:

  1. You are eligible for a full refund, if your ticket is within the validity period.

Reschedule Policy:

  1. You can reschedule your booking, without any date-change charges, if your ticket is within the validity period. Only fare difference will apply.
  2. One change is permitted

Applicable for China Southern flights operating between Mainland China and Schengen countries, with initial travel date between 2nd February 2020 and 10th June 2020

Cancellation Policy:

  1. You are eligible for a full refund, if your ticket is within the validity period, if you have cancelled your ticket before the departure date.

 

Reschedule Policy:

  1. You can change your date or route, without any charges, if your ticket is within the validity period. Only fare difference will apply.
  2. One change is permitted
  3. Time limit: Before 14 days before departure

Applicable for China Southern flights operating to/from China, with initial travel date between 2nd February 2020 and 10th June 2020

Cancellation Policy:

You are eligible for a full refund, if your ticket is within the validity period, if you have cancelled your ticket before the departure date.

Amendment Policy:

  1. You can change your date or route, without any charges, if your ticket is within the validity period. Only fare difference will apply.
  2. One change is permitted

Time limit: Before 14 days before departure

For more information about China Southern's covid 19 response.Click here

Delta Airline

Cancellation Policy:

  1. You are eligible for a full refund, is your flight is not operational.
  2. For operational flights, cancellation rules will apply.

Reschedule Policy:

  1. You can reschedule your travel, without any date-change charges, for tickets with initial booking date on or before 3rd April 2020, and initial travel date between 25th February 2020 and 31st May 2020. Fare difference will apply.

>New booking and travel completion date on or before 31st May 2022.

For more information about Delta Airline's covid 19 response.Click here

Emirates

Cancellation Policy:

  1. You are eligible for a full refund, if the flight is cancelled by the airline.

Reschedule Policy:

Applicable on tickets with initial booking date on or before 31st May 2020, for departure on or before 31st August 2020:

  1. You can reschedule your booking, without any route/date-change charges. Fare difference will apply.
  2. within the same cabin, to an alternate flight or to/from nearest Emirates online gateway within the same region, where Emirates flights are operating.
  3. Valid till 760 days of issuance. If you are unable to travel, you can also extend the validity for another year or opt for a refund as per the fare rules and conditions shared at the time of booking.

For more information about Emirate's covid 19 response.Click here

Ethihad Airways

Applicable for those whose flights have been cancelled by the airline, as well as those whose origin/destination has travel restrictions imposed due COVID-19, with initial booking date till 16th April 2020 , and initial travel date on or before 30th June 2020.

Cancellation Policy:

  1. If you wish to cancel your booking, you are eligible for a credit voucher of the same value of your ticket. Only fare difference will apply.
  2. New booking date before 30th September 2020
  3. New travel date starting before 31st August 2021
  4. For all other cancellations/refunds, usual fare rules will apply.

Reschedule Policy:

  1. You can reschedule your booking, without any date-change charges. Fare difference will be waived off.
  2. Multiple changes are permitted
  3. New travel date on or before 31st July 2020
  4. Re-routing and endorsement onto other airlines are not permitted.

For more information about Ethihad's covid 19 response.Click here

Ethopian Airlines

Applicable on tickets with initial booking date till 31st May 2020, and initial departure between 1st March 2020 and 30th June 2020

Cancellation Policy:

  1. Refund and no-show charges will be applicable as per fare rules.

Reschedule Policy:

  1. You can reschedule your travel and keep your ticket open, without any route/date-change charges. Only fare difference will apply.
  2. New travel date till 31st December 2020.

For more information about Ethopian's covid 19 response.Click here

Egypt Air

Cancellation Policy:

  1. If you wish to cancel your booking, cancellation charges will apply as per the cancellation policy shared at the time of booking.

Reschedule Policy:

  1. You can reschedule your booking, without date-change charges, for bookings made till 31st March 2020. Only fare difference will apply.
  2. One change is permitted

For more information about Egypt's covid 19 response.Click here

Finna Air

Cancellation Policy:

  1. You are eligible for a full refund, if the flight is cancelled by the airline (for DEL-HEL-DEL with initial travel dates between 16th March 2020 and 30th June 2020).
  2. For flights that may be operational, fare rules will apply.

Reschedule Policy:

  1. You can reschedule your travel, without any date-change charges, for tickets with initial booking date before 30th April 2020.
  2. One change is permitted
  3. New flight journey to be completed before 30th November 2020.
  4. Fare difference will apply, subject to availability.

For more information about Finna Air's covid 19 response.Click here

Go Air

PLEASE NOTE:
All flights are suspended for travel from 25th March 2020 till 25th May 2020. For your travel between these dates, your ticket amount will be protected and you can reschedule your travel without any date-change charges, for up to 1 year from the initial travel date.

Cancellation Policy:

  1. No refunds are permitted by the airline, at the moment.

Reschedule Policy:

Applicable for existing and new bookings, with initial travel date between 19th March 2020 and 25th May 2020:

If you don’t show up for your flight, your PNR will be protected which you can use to reschedule with the following conditions:

  1. You can reschedule your travel, without any date-change charges. Only fare difference will apply.
  2. New travel date: Between 4th May 2020 and 31st December 2020.
  3. New tickets will be issued for the same traveler, for GoAir flights only.

Applicable for bookings with initial booking date after 11th March 2020, and initial travel date between 4th May 2020 and 30th September 2020:

  1. You can reschedule your travel, without any date-change charges. Only fare difference will apply.
  2. New tickets will be issued for the same traveler, for GoAir flights only.

Time Limit: Up to 14 days prior to departure.

For more information about Go Air's covid 19 response.Click here

Gulf Air

Cancellation Policy:

  1. If you wish to cancel your booking, cancellation charges will apply as per the rule shared.

Reschedule Policy:

  1. You can reschedule your bookings without any date-change charges, for the flights cancelled by the airline, with initial booking date between 10th March 2020 and 31st March 2020.
  2. If your booking is not impacted by cancellation by the airline/schedule change/immigration entry restrictions, you can still reschedule your bookings, with initial booking date till 9th March 2020. Date-change charges will apply.Only fare difference will apply.
  3. In case of re-routing, normal fare rules will apply.

For more information about Gulf Air's covid 19 response.Click here

Garudaindonesia

Applicable for initial booking date: on or before 15th March 2020, with initial travel dates till 31st May 2020.

Cancellation Policy: 

  1. You are eligible for a full refund in the form of a travel voucher, on your full or partially unused ticket.
  2. The travel voucher may be used for booking new tickets, pre-paid baggage or seat selection.
  3. With this travel voucher, new travel must be completed by 31st March 2021.
  4. No-show fee will apply if you do not cancel your flight before departure time.

Reschedule Policy: 

  1. You can reschedule your bookings, without any date-change charges. Only fare difference will apply.
  2. One change ispermitted
  3. New travel dates to be completed by 31st March 2021.

PLEASE NOTE: If you wish to cancel your booking of the operational flight with initial travel date on or after 16th March 2020, cancellation charges will apply, and you will be eligible for a refund in the form of a travel voucher. 

For more information about Garudaindonesia's covid 19 response.Click here

Indigo

PLEASE NOTE: All flights are suspended for travel from 25th March 2020 till 25th May 2020.

Reschedule Policy:

For all international routes,if your initial travel date is between 25th March 2020 and 25th May 2020, your ticket amount will be automatically maintained in a credit shell, for your future travel. You can use it to make a booking within 1 year from date of issuance (for the same passenger). Also, for tickets booked till 30th September 2020, you can make date changes without any date-change charges. 

One change permitted

Cancellation Policy:

If you are booked to travel before 25th May 2020, your ticket amount will be automatically maintained in a credit shell, valid for use within 1 year from date of issuance (for the same passenger).

For more information about Indigo's covid 19 response.Click here

Jazeera Airways

PLEASE NOTE: Flights are cancelled by the airlines for travel dates till 31st Mar 2020.

Cancellation Policy:

  1. You are eligible for a full refund if the flight is cancelled by the airline.

Reschedule Policy:

  1. You can reschedule your booking, without any date-change charges, for new travel dates till 31st December 2020. Only fare difference will apply.
  2. One change permitted

For more information about Jazeera's covid 19 response.Click here

Kuwait Airways

Cancellation Policy:

  1. No penalty will be charged by airline in case of cancellation, valid for tickets with initial travel date: Between 22nd February 2020 and 30th April 2020

Reschedule Policy:

  1. For rescheduling your bookings, date-change fees will be waived off. Fare difference will apply.
  2. Valid for tickets with initial travel date: Between 22nd February 2020 and 30th April 2020
  3. New travel date before 31st December 2020

PLEASE NOTE: All relevant penalties will apply as per the fare rules, for those passengers who wish to prepone their bookings, with initial travel date between 1st May 2020 and 31st December 2020, to new travel dates between 17th March 2020 and 30th April 2020.

For more information about Kuwait Airway'ss covid 19 response.Click here

Kenya Airways

Cancellation Policy (applicable on both refundable and non-refundable fares):

  1. You can cancel your booking for initial travel dates till 30th June 2020, for which you are eligible for a refund through a travel voucher, which can be utilized within 12 months from the date of issue. 
  2. No cash refunds are permitted.

Reschedule Policy:

  1. You can reschedule your booking, without date-change charges, for initial travel date till 30th June 2020. Only fare difference will apply.
  2. Valid for all Kenya Airways destinations (excluding travel within Domestic Kenya i.e.  MOMBASA/KISUMU).Two change permitted.

PLEASE NOTE: All ticket changes/refunds must be completed by 30th April 2020.

For more information about Kenya's covid 19 response.Click here

KLM Royal Dutch Airlines

Cancellation Policy

  1. You are eligible for a full refund, if the flight is cancelled by the airline.

Reschedule Policy

Applicable for tickets with initial scheduled departure till 31st May 2020 with the following conditions:

  1. You can reschedule your booking without any date-change charges.
  2. New travel date till 30th November 2020.
  3. Only fare difference will apply.
  4. Issued travel voucher will be valid for 1 year from the date of issue, which can be used towards purchase of a new ticket.

Please Note: The travel voucher must be issued until 30th September 2020.

For more information about KLM Royal Dutch's covid 19 response.Click here

korean Air

Cancellation Policy:

  1. You are eligible for a full refund, if the flight is cancelled by the airline.

Reschedule Policy:

  1. You can reschedule your travel, without any date-change charges, for Korean Air international bookings with initial booking dates between 18th March 2020 and 30th April 2020, and initial travel date on or after 18th March 2020. Fare difference will apply.
  2. One change is permitted
  3. Ticket must be reissued and the new departure date must be within the validity of the original ticket.

For more information about korean Air's covid 19 response.Click here

Lufthansa/Swiss International Airlines /Austrian Airlines

PLEASE NOTE: FULL REFUND APPLICABLE FOR ALL INTERNATIONAL FLIGHTS CANCELLED BY THE AIRLINE

Reschedule Policy:

  1. For rescheduling your bookings, date-change fees will be waived off. Only fare difference will apply.
  2. One change is permitted
  3. Applicable on initial booking date on or before 19th April 2020, and initial travel date till 30th April 2021.
  4. New travel date on or before 30th April 2021
  5. Rebooking/reissue must be complete or on before 31st August 2021
  6. Rerouting also permitted with an exception: German domestic tickets may not be changed into international tickets and vice versa.
  7. The goodwill policy also applies to passengers who have been a no-show on their originally booked flight.

For more information about Lufthansa's covid 19 response.Click here

LOT polish Air

PLEASE NOTE: All scheduled operations between 15th March 2020 and 26th April 2020 have been cancelled.

The following policy is applicable for initial booking dateon or before 13th March 2020, and initial travel date between 13th March 2020 and 26th April 2020.

Cancellation Policy:

  1. On your fully unused ticket, you are eligible for a full refund, if you cancel your booking before departure.
  2. On your partially unused ticket, you are eligible for a refund for the unused flights only.

Reschedule Policy:

  1. You can reschedule your booking, without any date-change charges. Only fare difference will apply.
  2. Time limit: 12 months from the date of the purchase of the original ticket.
  3. Re-routing is permitted.
  4. Changes to any code-share flights and to any other airlines are not permitted.


The following policy is applicable for initial booking date on or before 31st August 2020, and initial travel date till 31st December 2020.

Cancellation Policy:

  1. Upon cancelling your booking, you are eligible for a non-refundable travel voucher of the same amount as your ticket, valid for 1 year after date of issuance.

Reschedule Policy:

  1. You can reschedule your booking, without any date-change charges. Only fare difference will apply.
  2. One change is permitted
  3. New travel date to be completed till 31st March 2021
  4. Re-routing is permitted.
  5. Changes to any code-share flights and to any other airlines are not permitted.

For more information about LOT polish Air's covid 19 response.Click here

Malyasia Air

Cancellation Policy:

  1. Upon cancelling your ticket, your PNR will be protected to book future travel.

Reschedule Policy:

  1. For rescheduling your bookings, route/date-change fees will be waived off, for tickets with initial booking date before 10th April 2020. Fare difference will apply.
  2. New travel date on or before 30th June 2021.
  3. Changes must be made before 31st December 2020.

For more information about Malyasia Air's covid 19 response.Click here

Malindo Air

Applicable for initial booking date on or before 13th March, 2020 and initial travel date till 30th April 2020.

Cancellation Policy:

  • You are eligible for a travel voucher, upon cancellation. You must inform about the cancellation 72 hours prior to departure.
  • You must redeem this voucher within 6 months of the date of issue.
  • If you cancel your booking, you are eligible for a refund, in the form of a travel voucher with 6 months validity, and a deduction of INR 1500.
  • The travel voucher is non-transferable and has to be redeemed on Malindo Air flights only for travel on or before 30th September 2020.
  • Refund in terms of cash/credit card not permitted.

Reschedule Policy:

  • For Malindo Air tickets that involve confirmed travel to/from India to Malaysia, Thailand, Singapore, Indonesia, Vietnam, you can reschedule your travel, given below conditions:

Date-change charges will be waived off, and fare difference will NOT apply, for new travel date till 30th April 2020

For more information about Malindo Air's covid 19 response.Click here

Oman Air

Cancellation Policy:

  1. Full refund may only be offered to guests ticketed to travel to/from via Iran, China, Italy, Saudi Arabia and Kuwait, Morocco or Jordan on/before 16th April 2020.
  2. Full refund may be offered in case of Visa rejection or other restriction enforced by authorities.
  3. Penalties will be applicable in case of all other routes and point of sale except mentioned above.
  4. Valid for tickets with initial booking date: Till 16th March 2020

Reschedule Policy:

  1. For rescheduling your bookings, date-change fees will be waived off. Fare difference may apply.
  2. Two date changes without any penalties (within the ticket validity and the same class as originally booked).
  3. Valid for tickets with initial booking date: Till 31st May 2020

For more information about Oman Air's covid 19 response.Click here

Qatar Air

Cancellation Policy:

  1. You are eligible for a travel voucher (EMD), for the unutilized amount of the ticket, supplemented with an additional 10% value, valid till 1 year for future bookings, from the date of issuance.

Reschedule Policy:

  1. You can reschedule your travel, without any date-change charges. No fare difference will apply for initial travel date 30th September 2020. Fare difference will apply for initial travel date on or after 1st October 2020.
  2. New travel date trip to be completed within 1 year from the date of original booking.
  3. Time Limit: Up to 3 days prior to departure.

For more information about Qatar Air's covid 19 response.Click here

Qantas

Cancellation Policy:

  1. You are eligible for a full refund, if the flight is cancelled by the airline

Reschedule Policy:

  1. For international & domestic existing bookings for travel until 31st Jul 2020: If you no longer wish to travel, you can cancel your flight and change the travel date as per your choice on nil penalty. (Ticket must be reissued and travel must be completed by 31st December 2021). Fare difference, if any, will apply.
  2. One change is permitted
  3. Waiver is valid for tickets cancelled on or after 31st January 2020, and held in credit before 30th April 2020.

For more information about Qantas's covid 19 response.Click here

Russian Airlines

Policies below for the following conditions:

  1. Applicable for passengers with initial booking date on or before 31st May 2020
  2. If your flight is cancelled or there are restrictions in the country of departure/destination or transfer (prohibition of entry, exit or transit, threat of forced quarantine, cancellation of visa-free entry or cancellation of previously issued visas)

Cancellation Policy:

  • For your fully unutilized ticket, you can claim a full refund. Please share a letter of consent that you are authorizing MakeMyTrip to take the refund on your behalf from the airline.

Reschedule Policy:

  • You can reschedule your travel, without date-change charges.
  • One change is permitted
  • New travel date 31st December 2020.
  • A one-time involuntary exchange on the same route or with a change to any point in the same country or in countries bordering it to any other date not later than 31.12.2020.
  • Fare difference will apply.

Policies below for the following conditions:

  1. Applicable for passengers with initial booking date on or before 15th March 2020, and initial travel date by 30th April 2020
  2. If your flight is operational and there is no Restrictions in the country of departure, destination or transfer

Cancellation Policy:

  • Cancellation will be as per the fare rules.

Reschedule Policy:

  • You can reschedule your travel, without date-change charges.
  • Re-routing will be as per the fare rules.
  • Fare difference will apply.

For more information about Russian Airlines's covid 19 response.Click here

Singapore Air & Silk Air

Cancellation Policy:

  1. You are eligible for a full refund for tickets with initial booking date before 15th March 2020, and initial travel date between 24th January 2020 and 31st May 2020.

Reschedule Policy:

  1. You can reschedule your travel, without any date-change charges, for tickets with initial booking date before 15th March 2020, and initial travel date between 24th January 2020 and 31st May 2020.
  2. One change is permitted
  3. New flight journey to be completed by 30th June 2021.
  4. Fare difference will apply, subject to availability.

For more information about Singapore Air & Silk Air's covid 19 response.Click here

Srillankan Airlines

Cancellation Policy:

  1. Cancellation charges will apply as per the cancellation policy shared at the time of booking. 

Reschedule Policy:

  1. Reschedule your travel without any date-change charges, for your bookings with initial booking date on or before 31st March 2020. Only fare difference will apply.
  2. One change is permitted
  3. Trip to be completed within 1 year from the date of original booking.
  4. This policy shall be valid till 31st December 2020 for tickets that require any changes.

For more information about Srillankan Airlines's covid 19 response.Click here

Spicejet

PLEASE NOTE:
All flights are suspended for travel from 25th March 2020 till 25th May 2020. For your travel between these dates, your ticket amount will be maintained in a credit shell, which you can use to make a new booking, for travel till 28th February 2021 (for the same passenger).

Cancellation Policy:

  1. No refunds are permitted by the airline, at the moment.

Reschedule Policy:

  1. You can reschedule your travel, without any date change charges, for existing and new bookings with initial travel date till 31st May 2020. Fare difference will apply.
  2. New travel date till 30th September 2020

For more information about Spicejet's covid 19 response.Click here

Scoot Airlines

Cancellation Policy:

  1. If you wish to cancel your booking, you are eligible for a voucher refund for unused value of non-China routes, for initial bookings date till on or before 15th March 2020, for initial travel date up to 31st May 2020.
  2. These vouchers are valid for 12 months upon date of issuance and can be used for rebooking travel later.
  3. Time limit: Before 4 hours prior to the flight's scheduled time of departure.
  4. PLEASE NOTE: Refund will be processed in the form of Scoot vouchers within 30 business days.

For more information about Scoot Airlines's covid 19 response.Click here

south African Airways

Applicable for initial booking dates on or before 25th March 2020 and initial travel dates till 31st May 2020.

Cancellation Policy:

  1. No refunds are permitted by the airline at the moment.

Reschedule Policy:

  1. You can reschedule your bookings, without any date-change charges. Only fare difference will apply.
  2. One change is permitted
  3. New travel dates to be completed by 25th March 2022.
  4. Re-routing not permitted.
  5. Previous no-show passengers are not eligible for this waiver.
  6. Ticket must be reissued/rebooked by 31st May 2020.

For more information about south African Airway's covid 19 response.Click here

Turkish Airlines

The following conditions apply for tickets with initial booking date before 20th March 2020, and initial travel date till 31st December 2020 (excluding domestic flights within Turkey and to/from Ercan International Airport).

Cancellation Policy:

  1. You are eligible for a full refund, if the flight is cancelled by the airline.

Reschedule Policy:

  1. You can reschedule your travel, without any route/date-change charges. Only fare difference will apply.
  2. One change is permitted
  3. New travel date to be completed by 28th February 2021.

For more information about Turkish Airlines's covid 19 response.Click here

Thai Airways

Cancellation Policy:

  1. Refunds and no-show charges will be applicable as per the fare rules.

Reschedule Policy:

  1. You can reschedule your travel, without any date-change charges, if your initial booking date is till 25th March 2020, with initial travel dates between 28th January 2020 and 24th October 2020. Fare difference will apply.
  2. New travel date till 31st December 2021.

For more information about Thai Airway's covid 19 response.Click here

Thai smile

Applicable for tickets with initial booking date on or after 26th February 2020 and on or before 30th April 2020, with initial travel dates between 26th February 2020 and 15th December 2020:

Cancellation Policy:

  1. You are eligible for full or partial refund (for unused amount on your ticket) in the form of a travel voucher, and you can retain the value of the same for 365 days in credit, for future travel. Please contact the Thai Smile Airways contact centre for the voucher.
  2. The automated process will take approximately 30 working days, post which you will receive the voucher number.
  3. Original flight must be cancelled at least 4 hours prior departure time, else only tax refund will be applicable.

Reschedule Policy:

  1. You can reschedule your travel, without any route/date-change charges. Fare difference will apply.
  2. One change is permitted
  3. New travel date till 15th December 2020

For more information about Thai Smile's covid 19 response.Click here

United Airlines

Cancellation Policy:

  1. Refund will be applicable as per the fare rules.

Reschedule Policy:

  1. You can reschedule your travel, without any date-change charges., for initial booking date between 1st May 2019 and 31st March 2020, and initial travel date between 22nd March 2020 and 31st May 2020. Fare difference will apply.
  2. New travel date travel should begin within 24 months of the original date of issuance

For more information about United Airline's covid 19 response.Click here

Ukraine International Airlines

Cancellation Policy:

  1. Refund will be applicable only as per the fare rules.

Reschedule Policy:

  1. You can reschedule your bookings, without any date-change charges, within the validity period of the ticket. Only fare difference will apply.
  2. One change is permitted
  3. New travel dates after 31st March 2020.
  4. Re-routing to other carriers not permitted.
  5. Return date can be flexible and changed, as per your request.

For more information about Ukraine International's covid 19 response.Click here

Vistara

PLEASE NOTE: All flights are suspended for travel from 25th March 2020 till 25th May 2020. Your PNR will be extended till 31st December 2020.  

No route chage permitted

Reschedule Policy: Reschedule allowed with no date-change charges. Only fare difference will apply. For bookings made on or before 14th April and travel commencing on or before 31st May 2020

New Travel Date till 31st December 2020

Cancellation Policy: If you wish to cancel your booking, fare rules will apply.

For more information about Vistara's covid 19 response.Click here

Virgin Atlantic

Cancellation Policy:

  1. You are eligible for a full refund, if the flight is cancelled by the airline.
  2. If you wish to cancel your bookings for flights that may be operational, fare rules will apply.

Reschedule Policy:

Applicable for tickets with initial booking date on or before 19th March 2020

  1. You can reschedule your booking, with no date-change charges, for initial travel date between 1st March 2020 and 31st May 2020. Only fare difference will apply.
  2. Valid for Virgin Atlantic tickets issued from/to/through all destinations when travelling on a pure Virgin Atlantic or codeshare flight number.
  3. Rebooked travel must be completed by 30th November 2020. No fare difference will be charged.
  4. If the rebooked travel occurs on or after 1st December 2020, date-change fee will be waived off but fare difference will be charged.

 Applicable for tickets with initial booking date between 20th March 2020 and 31st May 2020:

  1. You can reschedule your booking, with no date-change charges, for initial travel date between 12th March 2020 and 30th December 2020. Only fare difference will apply.
  2. Valid for Virgin Atlantic tickets issued from/to/through all destinations when travelling on a pure Virgin Atlantic or codeshare flight number.
  3. New travel date between 12th March 2020 and 31st May 2022

For more information about Virgin Atlantic's covid 19 response.Click here

Travel Advisory

Travel Advisory - 25th May 2020 Travel Advisory - 21st May 2020 Travel Advisory - 18th May 2020 Travel Advisory - 11th May 2020 Travel Advisory - 04th May 2020 Travel Advisory - 15th April 2020 Travel Advisory - 27th March 2020 Travel Advisory - 23rd March 2020 Travel Advisory - 20th March 2020 Travel Advisory - 18th March 2020 Travel Advisory - 17th March 2020 Travel Advisory - 12th March 2020

Resources

Rules and regulations to be followed by the airline

Travel advisory from the Ministry of Health and Family Welfare

Travel recommendation from the World Health Organisation

General advice about the coronavirus, issued by the World Health Organisation

Covid-19 Hotel Guidelines