Privacy Policy
ITILITE values your privacy.
Dated: March 28, 2025
To better protect it, we provide this statement explaining our information practices and the choices available regarding the collection and use of your information. To ensure easy access, this statement is available on our homepage and at every point where personally identifiable information may be requested.
ITILITE is committed to protecting your personal information.
This Privacy Policy outlines the types of data we collect through our website, products, and services, how we use and share this information, your rights and choices regarding your data, and how you can reach us for any privacy-related concerns.
ITILITE Services and the Need for Personal Information
ITILITE provides a seamless travel, expense, and card management solution, helping businesses optimize corporate travel and financial processes. Our platform enables effortless travel bookings, automated expense reporting, and real-time policy compliance, ensuring efficiency and cost savings.
What is Personal Information?
Personal Information refers to any data that can directly or indirectly identify an individual. ITILITE collects and processes personal information strictly for legitimate business purposes, including providing and improving our services, ensuring regulatory compliance, and enhancing security.
Types of Personal Information Collected
To deliver a personalized and secure experience, ITILITE collects various types of personal information, including:
- Personal Identifiers: First Name, Last Name, Gender, Date of Birth, Nationality, Contact, Number, Base Location, Email Address, Photograph
- Travel Document Information: Passport Number, Passport Issue Country, Passport Issue Date, Passport Expiration Date, Passport Copy Link
- Employment Information: Entity, Employee ID, Designation, Department, Approval Details
- Travel Preferences & Memberships: Flight Seat Preference, Membership Number (Frequent Flyer Number), Employee Reward, Redeem Option, Redress Numbers
- Financial & Technical Information: Credit Card Details, Mobile Device Information, Device IDs
How We Collect Personal Information
We collect personal and relevant information through various methods to enhance user experience and ensure seamless service delivery:
- Direct User Input – Users provide details when booking trips, managing expenses, subscribing to newsletters, or contacting customer support.
- Employer or Business Partners – Organizations may share employee details such as job title, travel policies, and corporate email to facilitate bookings and compliance.
- Automated Data Collection – Cookies, tracking tools, and other technologies help collect browsing behavior, log activities, and device details.
- Website and App Interactions – Information is gathered on trips viewed, bookings made, search history, and chat interactions to personalize user experience.
- Geolocation Data – Certain features, like locating nearby hotels, airports, or verifying receipts in ITILITE Expense, may require location access.
All collected data is securely managed and processed strictly for business purposes in compliance with privacy regulations.
How We Use Personal Information
ITILITE leverages personal information to provide a seamless and efficient travel, expense, and card management experience while ensuring security and compliance. Our use of personal information includes:
- Travel and Expense Management – Facilitating travel bookings, processing reimbursements, and ensuring policy compliance.
- Personalized User Experience – Customizing services based on travel preferences, history, and interactions.
- Communication and Notifications – Sending booking confirmations, travel alerts, policy updates, and essential communications.
- Secure Transactions – Processing financial data, such as payment details and corporate card transactions, securely.
- Platform Optimization – Enhancing website and app functionality through user behavior analysis, feedback, and system improvements.
- Fraud Prevention and Security – Using automated tools like cookies and tracking technologies to prevent fraud and strengthen security.
- Location-Based Services – Utilizing geolocation data to suggest relevant travel options and verify expenses.
- Customer Support – Assisting users through chat, email, or phone to resolve queries efficiently.
Accessing and Updating Your Personal Information
ITILITE is committed to ensuring that your personal information remains accurate and up to date. You may access and update your personally identifiable information through the following methods:
- Account Profile – Log into your account on itilite.com and navigate to the profile section to review or modify your details.
- Customer Support – Contact our customer service team to request access or updates to your personal information.
Information and Use of Subprocessors
At ITILITE, we are committed to maintaining the confidentiality and security of your personal information. We do not sell, rent, or trade personal data. Any disclosure of information is strictly limited to legitimate business purposes, regulatory compliance, and service optimization.
We may share personal information with trusted subprocessors, including third-party service providers and business partners, only to facilitate seamless travel, expense, and card management services. These subprocessors are carefully vetted and contractually obligated to adhere to strict data protection standards, including encryption, access controls, and compliance with applicable privacy laws.
Other circumstances where information may be disclosed:
- Regulatory and Legal Compliance – When required by law, we may disclose information to authorities, ensuring adherence to privacy regulations.
- Security and Fraud Prevention – To detect or prevent security threats, fraud, or unauthorized access, we may share data with cybersecurity or fraud prevention partners.
- Corporate Transactions – In case of a merger, acquisition, or business restructuring, data may be shared under strict confidentiality and compliance safeguards.
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We maintain rigorous security controls and monitoring to ensure all disclosures are conducted securely and in compliance with legal obligations.
Our commitment to data security
At ITILITE, protecting your personal information is our highest priority. We implement industry-leading security measures to prevent unauthorized access, misuse, and data breaches. Our platform is secured with robust encryption, multi-layer authentication, and continuous monitoring to ensure the confidentiality, integrity, and availability of your data. We adhere to strict compliance standards and regulatory frameworks, following best practices in data protection, access controls, and risk management. Additionally, we conduct regular security audits, vulnerability assessments, and employee training to uphold our commitment to privacy and security.Â
For more details on our security practices, please visit our Trust & Security page.
Security and Data Retention
ITILITE employs stringent security protocols to protect personal information from unauthorized access, modification, or loss. Our platform is fortified with advanced encryption, multi-factor authentication, and real-time monitoring to ensure data protection. We strictly adhere to industry standards and comply with relevant data protection regulations to maintain a secure environment.
We retain personal data only as long as necessary for legal, regulatory, and operational purposes. Once no longer required, we use secure disposal and anonymization methods to prevent unauthorized access or misuse.
How to contact us
For requests related to security certifications and compliance documentation, please reach out to our Information Security team at infosec@itilite.com
For general inquiries or concerns regarding our privacy policies, you may contact us via:
Phone: +91-95130 71160 | Email: contact@itilite.com
More information
ITILITE is dedicated to ensuring data privacy, security, and transparency.
For any inquiries regarding the collection, use, or processing of your personal data, as well as your rights under applicable privacy laws, you may contact our Data Protection Officer (DPO) at dpo@itilite.com. Responses are provided within 7 to 21 business days, depending on the nature of the request
