{"id":25592,"date":"2023-12-26T07:55:23","date_gmt":"2023-12-26T07:55:23","guid":{"rendered":"https:\/\/www.itilite.com\/?post_type=docs&#038;p=25592"},"modified":"2023-12-26T15:52:17","modified_gmt":"2023-12-26T15:52:17","password":"","slug":"error-while-logging-into-itilite","status":"publish","type":"docs","link":"https:\/\/www.itilite.com\/help-center\/error-while-logging-into-itilite\/","title":{"rendered":"Error while logging into ITILITE"},"content":{"rendered":"\n<p>If you are facing the following error and are unable to use the\u00a0<a href=\"https:\/\/www.itilite.com\/\">ITILITE<\/a>\u00a0platform, please follow the below steps<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"513\" src=\"https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081725\/sssss-1-1024x513.webp\" alt=\"\" class=\"wp-image-25232\" srcset=\"https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081725\/sssss-1-1024x513.webp 1024w, https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081725\/sssss-1-300x150.webp 300w, https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081725\/sssss-1-768x385.webp 768w, https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081725\/sssss-1-1536x770.webp 1536w, https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081725\/sssss-1-360x180.webp 360w, https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081725\/sssss-1.webp 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Some customers are seeing intermittent error messages while logging into their ITILITE accounts. We\u2019re aware of the issue and are working on it to resolve it.<\/p>\n\n\n\n<p>With the recent update to Chrome and Edge, due to technical changes in the header architecture, we are unable to process the login request. Meanwhile, you can go through the following steps which will resolve the problem:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Chrome<\/h2>\n\n\n\n<p>Step 1) At the top right, click the three vertical dots icon. Hover over \u201cMore Tools\u201d and then select \u201cClear Browsing Data\u201d.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"523\" height=\"450\" src=\"https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081725\/ggg-1.webp\" alt=\"\" class=\"wp-image-25240\" srcset=\"https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081725\/ggg-1.webp 523w, https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081725\/ggg-1-300x258.webp 300w, https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081725\/ggg-1-360x310.webp 360w\" sizes=\"(max-width: 523px) 100vw, 523px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Step 2) Click the arrow in the box next to \u201cTime Range\u201d to expand the menu and then select the desired time range. This is set to \u201cAll Time\u201d by default.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"486\" height=\"325\" src=\"https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081725\/02.webp\" alt=\"\" class=\"wp-image-25243\" style=\"width:840px;height:auto\" srcset=\"https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081725\/02.webp 486w, https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081725\/02-300x201.webp 300w, https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081725\/02-360x241.webp 360w\" sizes=\"(max-width: 486px) 100vw, 486px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Step 3) Once the boxes are checked, select the \u201cClear Data\u201d button.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"501\" height=\"458\" src=\"https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081725\/03.webp\" alt=\"\" class=\"wp-image-25246\" srcset=\"https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081725\/03.webp 501w, https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081725\/03-300x274.webp 300w, https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081725\/03-360x329.webp 360w\" sizes=\"(max-width: 501px) 100vw, 501px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Edge<\/h2>\n\n\n\n<p>Step 1) At the upper right corner, click on the edge menu button and click on Settings.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"602\" height=\"411\" src=\"https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081725\/001.webp\" alt=\"\" class=\"wp-image-25250\" srcset=\"https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081725\/001.webp 602w, https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081725\/001-300x205.webp 300w, https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081725\/001-360x246.webp 360w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Step 2) Under Clear browsing data, click on \u201cChoose what to clear\u201d.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"510\" src=\"https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081724\/02-1.webp\" alt=\"\" class=\"wp-image-25251\" srcset=\"https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081724\/02-1.webp 350w, https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081724\/02-1-206x300.webp 206w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Step 3) Check the boxes next to \u201cCookies and saved website data\u201d and \u201cCached data and files\u201d. Click on Clear.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"364\" height=\"595\" src=\"https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081724\/03-1.webp\" alt=\"\" class=\"wp-image-25252\" srcset=\"https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081724\/03-1.webp 364w, https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081724\/03-1-184x300.webp 184w, https:\/\/d1ss4nmhr4m5he.cloudfront.net\/wp-content\/uploads\/2023\/12\/04081724\/03-1-313x512.webp 313w\" sizes=\"(max-width: 364px) 100vw, 364px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Trust this resolves the problem and you are able to login to the ITILITE platform.<\/p>\n\n\n\n<p>We\u2019re really sorry for the inconvenience! Please know that our Tech teams are working hard to get everything up and running, and we will update you once the issue is resolved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are facing the following error and are unable to use the\u00a0ITILITE\u00a0platform, please follow the below steps Some customers are seeing intermittent error messages while logging into their ITILITE accounts. We\u2019re aware of the issue and are working on it to resolve it. With the recent update to Chrome and Edge, due to technical [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"doc_category":[201],"doc_tag":[],"acf":[],"year_month":"2025-02","word_count":241,"total_views":"213","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"user","author_nicename":"user","author_url":"https:\/\/www.itilite.com\/author\/user\/"},"doc_category_info":[{"term_name":"Login","term_url":"https:\/\/www.itilite.com\/help-center\/category\/login\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.0 (Yoast SEO v24.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Error while logging into ITILITE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.itilite.com\/help-center\/error-while-logging-into-itilite\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Error while logging into ITILITE\" \/>\n<meta property=\"og:description\" content=\"If you are facing the following error and are unable to use the\u00a0ITILITE\u00a0platform, please follow the below steps Some customers are seeing intermittent error messages while logging into their ITILITE accounts. 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